A multi-disciplinary team with more than 50 years’ experience
in service outsourcing management and customer service

Benefits

Typical SLAs

Service Level
Abandon Rate
FCR
Cost To Serve
CSAT/CES

  • Detailed discovery needed to determine where improvement opportunities exist
  • Partner with YOU to make recommendations and quantify the improvements
  • Leverage VOC to support
  • Reduced time to proficiency by up to 25%
  • Up to 10% reduction in AHT
  • Up to 10% improvement in Customer Effort Score
Benefits

Linkeo | Making Great Experiences Happen

  • Recruiting
  • Onboarding
  • WFM
  • Tools & Technology
  • Training
  • Performance Management

+

  • Eliminate Calls
  • Reduce Effort
  • Improve Satisfaction
  • Reduce Waste
  • Drive Revenue
  • Accelerate Loyalty/Advocacy
  • Unified Agent Desktop
  • Omnichannel Technology
  • Improved Self Service
  • Digital Engagement
  • Customer Interaction Hub
  • Knowledge Management
  • Operating Model
  • Customer Experience Insights
  • Innovative Technology

The Payoff is Significant

Eliminate Calls

Identifying opportunity to automate proactive communication to targeted customers, reducing call volume

Reduce Effort

Isolating and correcting agent-controllable root-causes driving avoidable repeat calls,improving FCR

Drive Revenue

Identifying distinct agent behaviors ties to higher conversion,increasing revenue per call

Improve Satisfaction

Linkeo unique approach to performance optimizationimproves CSAT

Reduce Waste

Designing a new call flow for high-volume password reset contacts that reduced AHT

Accelerate Loyalty

Ongoing root-cause analysis to optimize the call experience driving an NPS improvement

Learn more

about our outsourcing offer