Benefits
Typical SLAs
Service Level
Abandon Rate
FCR
Cost To Serve
CSAT/CES
- Detailed discovery needed to determine where improvement opportunities exist
- Partner with YOU to make recommendations and quantify the improvements
- Leverage VOC to support
- Reduced time to proficiency by up to 25%
- Up to 10% reduction in AHT
- Up to 10% improvement in Customer Effort Score
Linkeo | Making Great Experiences Happen
- Recruiting
- Onboarding
- WFM
- Tools & Technology
- Training
- Performance Management
+
- Eliminate Calls
- Reduce Effort
- Improve Satisfaction
- Reduce Waste
- Drive Revenue
- Accelerate Loyalty/Advocacy
- Unified Agent Desktop
- Omnichannel Technology
- Improved Self Service
- Digital Engagement
- Customer Interaction Hub
- Knowledge Management
- Operating Model
- Customer Experience Insights
- Innovative Technology
The Payoff is Significant
Eliminate Calls
Identifying opportunity to automate proactive communication to targeted customers, reducing call volume
Reduce Effort
Isolating and correcting agent-controllable root-causes driving avoidable repeat calls,improving FCR
Drive Revenue
Identifying distinct agent behaviors ties to higher conversion,increasing revenue per call
Improve Satisfaction
Linkeo unique approach to performance optimizationimproves CSAT
Reduce Waste
Designing a new call flow for high-volume password reset contacts that reduced AHT
Accelerate Loyalty
Ongoing root-cause analysis to optimize the call experience driving an NPS improvement
Learn more
about our outsourcing offer