Customer Contact Center
The Real People Behind Customer Service

Our Advantages

+ Deep understanding of intercultural relations

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Bilingual or trilingual employees > Offshore > Europe = Officers with a double culture (Canadian and their own country)

+ Profiles above standards

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
University graduates (4 universities in Montréal) > Offshore = = =

+ HRM above standards

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Low attrition rate > Offshore = Canada =

+ Flexible hourly coverage

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
24H/24 = Europe = =
7 days a week = Europe = =

+ Language quality above standards

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Spanish C1/C2 > Offshore = = =
French C1/C2 > Offshore = = =
English C1/C2 > Offshore = =  
Many bilingual native speakers > Offshore > Europe = Country with a dual linguistic background

+ Workforce flexibility

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Ability to increase or decrease the workforce quickly and easily = > Europe > Canada =

+ Legitimacy across the segment premium

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Extensive experience in customer relations across the premium segment > Offshore = = =

+ High versatility

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Management of both synchronous and asynchronous support channels = = > Canada =

+ Workforce Size

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Ability to take on projects with as few as 3 officers > Offshore > Europe > Canada Teams of various sizes, ranging from 3 to 30 FTE

+ Easy invoicing

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Billing by the hour or on a fee-for-service basis = = = =

+ Voice and Data Processing

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
High-quality telecom connection between Canada and Europe > Offshore = = =

+ Easy resource mobilization

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Time zone allowing daytime processing when it is already nightime in Europe > Offshore > Europe = We keep operations up and running even when you are no longer working 

+ Nearby destination

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Ease of access from Europe (6-hour flight from Paris/London) > Offshore = = =

+ Ethical and moral equity

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Compliance with international labour laws > Offshore = = =

+ Budgetary flexibility

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Option to combine premium and offshore packages (Mexico) > Offshore > Europe > Canada Total sum in price

+ Administrative flexibility

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Canada's labour law is more flexible than France’s = > Europe = =

+ Outsourcing legitimacy

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Canada's excellent international reputation > Offshore = = =

+ Proven experience in the field

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Extensive international expertise in managing customer relations = > Europe > Canada =

+ High productivity

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Professional dialing software = = = =

+ Operational efficiency

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Qualified staff following ongoing training all year round > Offshore = = =

+ Reassurance

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
International presence  = = > Canada =

+ Credibility and legitimacy

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Over 20 years of expertise in CRM > Offshore > Europe > Canada We are one of the leading companies in Customer Relationship Management

+ Competitive offers

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Canadian currency has a competitive advantage over EUR and USD (-20/-30%) = > Europe = =

+ Customer relationship quality

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Quebeckers are known for their easy, simple and courteous approach  > Offshore > Europe = =

+ Qualitative diversity

Linkeo 3C Advantages Vs Offshore Vs Europe Vs Canada Distinctive Features
Montréal and Cancun are immigrant cities. You can find profiles for all types of jobs > Offshore = = =