Our Clients

The Client: A premier non-refrigerating freight company, South Europe

The Mandate

• Manage all customer relations and communication with carriers

• Offer 24/7 service across five countries— Spain, France, Belgium, the Netherlands and Luxemburg—and in three languages—French, English, and Spanish

• Streamline processes to optimize customer experience
  
  The Numbers

• Nominal lost calls (<2%) and online chats ( <1%)

• A 20% increase in customer satisfaction—now 89%

• Reduced costs that let the company lower their prices and maximize profits

The Client: A leader in cosmetic surgery, California

The Mandate

• Handle customer relations across all social media platforms—LinkedIn, Facebook, Instagram…

• Maintain an active presence 7 days a week from 8 a.m. to 9 p.m.

• Convert prospects into patients, offering guidance via phone, videoconferencing, live chats, emails and SMS)

The Numbers

• A booming social media reach—110,000 followers on Instagram, 2.5 million monthly visits on Facebook

• Strong conversion rate—transforming 50,000 messages and comments into solid prospects

• An outstanding customer experience