Customer Contact Center Your success empowered by Linkeo

Our Clients

The Client: A premier non-refrigerating freight company, South Europe

The Mandate

  • Manage all customer relations and communication with carriers

  • Offer 24/7 service across five countries— Spain, France, Belgium, the Netherlands and Luxemburg—and in three languages—French, English, and Spanish

  • Streamline processes to optimize customer experience

    The Numbers

  • Nominal lost calls (<2%) and online chats ( <1%)

  • A 20% increase in customer satisfaction—now 89%

  • Reduced costs that let the company lower their prices and maximize profits

The Client: A leader in cosmetic surgery, California

The Mandate

  • Handle customer relations across all social media platforms—LinkedIn, Facebook, Instagram…

  • Maintain an active presence 7 days a week from 8 a.m. to 9 p.m.

  • Convert prospects into patients, offering guidance via phone, videoconferencing, live chats, emails and SMS)

The Numbers

  • A booming social media reach—110,000 followers on Instagram, 2.5 million monthly visits on Facebook

  • Strong conversion rate—transforming 50,000 messages and comments into solid prospects

  • An outstanding customer experience



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about our outsourcing offer