One of the leading
non-refrigerated freight transportation companies in Southern Europe trust us with managing its relationship/interactions with customers and carriers in three languages: French (France), English (Canada) and Spanish (Spain).
At Linkeo 3C, we cover 5 countries (Spain, France, Belgium, the Netherlands and Luxemburg), working on night, weekend and public holiday shifts. Our unmatched stellar services (-2% of lost calls, -1% of lost chats and 0 unanswered emails within 12H) are the basis of our impressive + 20% increase in customer satisfaction, which today stands at 89%.
Thanks to these excellent services, our client has optimized its network of partners by offering better prices to its end customers.
One of California’s cosmetic surgery leaders
called on us to manage its customer relations in Latin Spanish and American English.
Overseeing customer relations on social networks (LinkedIn, 110,000 followers on Instagram, 2,5 million monthly visits on Facebook), we handle over 50 000 messages and comments every month, thus converting visitors into potential patients and potential patients into actual plastic surgery patients. Our expert team provides coverage from 8:00 am to 9:00 pm, 7 days a week, with a 95% satisfaction rate.
We assist these visitors throughout the process (over the phone, via video conference, through messages on social networks, emails and SMS) to ensure they have a unique and outstanding customer experience.
about our outsourcing offer