Customer Contact Center
The Real People Behind Customer Service

Our Services

Here are some examples of the services we can offer you

Automobile

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Trading

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Banking and Insurance

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Administrations

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Transport

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Telecoms

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Tourism

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Events and entertainment

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Automotive

+ Accounting

  • Sending of reminders for overdue invoices
  • Management of payment agreements

+ Servicing and maintenance

  • Reminders (appointment bookings): oil change, special discounts on tires, special offers on selected products/services

+ Sales

  • Follow-up of prospect’s requests
  • Follow-up of client submissions
  • Welcome calls to new clients
  • Business intelligence
  • Media watch

+ Reception

  • Screening and processing of incoming emails
  • Screening and processing of incoming calls
  • Transfer of outgoing calls

+ Marketing

  • Selling of additional services
  • Traffic generation (visits to the dealership): special offers on services, trade-in offers, the launch of new models, etc.
  • Management of client reviews, queries and messages on Social Networks (chats and posts)
  • Welcome call to new clients

Sales

+ Accounting

  • Sending of reminders for overdue invoices
  • Management of payment agreements

+ Sales

  • Follow-up of corporate requests
  • Follow-up of client submissions
  • Loyalty card follow-up calls
  • Customer Service
  • Follow-up of customer satisfaction surveys
  • Follow-up of claims

+ Reception

  • Screening and processing of incoming emails
  • Screening and processing of incoming calls
  • Transfer of outgoing calls

+ Marketing

  • Traffic generation (visits to the point of sale): Product range, follow-up of special promotions, introductory offers, sales events, etc.
  • Management of client reviews, queries and messages on Social Networks (chats and posts)
  • "Thank you" calls to the most loyal customers

Banking and Insurance

+ Accounting

  • Sending of reminders for overdue invoices
  • Management of payment agreements

+ Sales

  • Follow-up of corporate requests
  • Follow-up of client submissions
  • Loyalty card follow-up calls
  • Customer Service
  • Follow-up of customer satisfaction surveys
  • Follow-up of claims

+ Reception

  • Screening and processing of incoming emails
  • Screening and processing of incoming calls
  • Transfer of outgoing calls

+ Marketing

  • Traffic generation (visits to the point of sale): Product range, follow-up of special promotions, introductory offers, sales events, etc.
  • Management of client reviews, queries and messages on Social Networks (chats and posts)
  • "Thank you" calls to the most loyal customers